Refunds will be made through the original mode of payment only, after reviewing the terms and conditions applied to the chosen service/ product.

• If a client is enrolled in a training that has been withdrawn by InfosecTrain, he/she will be entitled to 100% refund or will be entitled to take equal value of services in exchange.
• In case, client is unable to attend the training due to personal reasons and intimate 15 working days prior to Batch schedule , 100% refund will be processed.
• In case, client requests cancellation within 15 days of training start date, an Administrative charge of INR 5000 + 18% GST will be deducted from the deposit.
• Refunds will be made through the original mode of payment only, after reviewing the terms and conditions applied to the chosen service/ product.
• Refund will be processed within 7-10 working Days, post sanction.

Retake Policy

• The Client must fill the Interim and Final Feedback form to avail of Post-training Services else reschedule/redo policy will be ineligible.
• Any feedback/escalation must be shared before 30% of the class is over to avail of the REDO Batch.
• If an individual is not satisfied with the training and has raised his feedback as per Points 1 and 2, He/she will be authorized to take the retake only within 3 months after his/her First batch end date. No Free Retakes will be allowed after this window.
• If an individual is unable to clear the exam on the first attempt, He/she can take a Free redo in the next available batch within 3 Months after the Exam result date or First batch attended. The retake requests post 3 months’ window will be chargeable at 50% of base fees plus taxes.
• 80% of attendance is mandatory in actual batch enrolled , to qualify for revision or redo sessions.
• In Case of Medical Emergency or any Unavoidable situation, One reschedule is allowed as per mutually convenient schedule. All further reschedule will be charged at 100% of actual fees.